Privacy Policy

Welcome to Hom! Your privacy is important to Hom Network, Inc. and its affiliates (“Hom,” “we,” “our,” or “us”) and we are committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, however accessed (“Services”). By accessing or using our Services, you agree to this Privacy Policy.

This Privacy Policy is provided in conjunction with our Terms of Service, found at Terms of Service (the “Terms”), which governs your access to the Website and use of the Services. By accepting the Terms, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

For purposes of this Privacy Policy, “Personal Information” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

IF YOU ARE A CALIFORNIA RESIDENT, NEVADA RESIDENT OR A RESIDENT OF ANY OTHER STATE, PLEASE SEE SECTION 10 AND 11 FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

1. Information We Collect

When you use Hom, we may collect the following types of information:

Personal Information You Provide

When you sign up for our platform, fill out forms, or communicate with us, you may provide Personal Information, including your name, email address, phone number, and project details.

Automatically Collected Information

We may automatically collect information about your device, browser type, IP address, and usage of our platform to improve your experience and our Services.

Project-Specific Information

Details about your home renovation or repair project, including preferences, timelines, budgets, and other relevant data.

2. How We Use Your Information

We may use the information we collect to:

• Connect you with vetted professionals who may be a great match for your project.
• Provide, improve, analyze and personalize our Services.
• Respond to your inquiries and provide customer support.
• Communicate updates, offers, or other relevant information about Hom.
• To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Hom, or third parties.
• To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services.

3. How We Share Your Information

Hom is a platform that connects homeowners (“Dreamers”) with licensed professionals (“Doers”). To facilitate these connections, we may share the following information:

With Doers

We share project details, including the information you provide, to help Doers determine if they are a good fit for your project. Your contact information may also be shared with Doers if they are selected to connect with you.

With Service Providers

We may share your information with third-party service providers who assist us in operating our platform, such as hosting services, email communication providers, and analytics tools.

As Required by Law

We may disclose your information if required to do so by law or in response to a legal request.

In the Event of a Business Transfer

If Hom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Site Analytics, Cookies and Other Tracking Technologies

We may use cookies, beacons, tags, pixels, SDKs, session replay and other tracking technologies on our Services (“Cookies”) to operate the Services, to gather analytical data about use of the Services, and to further your use and enjoyment of the Services. Information collected may include Personal Information, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our Services for a variety of purposes, such as personalization, analytics about how you engage with the Services, supporting the operation, maintenance, and improvement of our Services, and other legitimate business purposes.

Further information about Cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of the Services across devices to support operation, maintenance, and improvement of our Services. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/. You can opt out of Google Analytics without affecting how you visit the Services. For more information on opting out of being tracked by Google Analytics, visit this Google page.

Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect. We do however work with third parties to make efforts to have you provided with information on their practices and any available opportunity to exercise choice. We make no representations regarding the policies or practices of third parties.

5. Your Choices

You have certain rights and choices regarding your information:

Access and Update

You may request access to or updates of your Personal Information by contacting us at privacy@welcome-hom.com. We will respond to your request within a reasonable timeframe.

Opt-Out

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or contacting us directly. Please allow up to ten (10) days for us to process your request. Please note, if you opt not to receive marketing emails from us, you may still receive “transactional” email messages regarding your use of the Services.

Disabling Cookies

Most browsers automatically accept Cookies. You can disable this function by changing your browser settings but disabling Cookies may impact your use and enjoyment of the Services. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Services. You can manually delete persistent Cookies, or Cookies that track your activity across websites, through your browser settings.

Do Not Track

Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have the user's online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about that browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, the Services may not respond to DNT signals.

Leaving Our Services and/or Linking To Third Parties

When you leave our Services and go to another linked website, we are not responsible for the content or availability of the linked website. Please be advised that we do not represent either the third party or you, if you enter into a transaction on the third-party site. Further, the privacy and security policies of the linked site may differ from ours. We do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is completely secure, and we cannot guarantee the absolute security of your information.

7. De-Identified / Aggregated Data

We may aggregate or de-identify Personal Information we collect through our Services and when operating our business so that it no longer identifies you. For example, we may aggregate Personal Information to calculate the percentage of users in a particular zip code. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information. This means we may share it with third parties and may use this de-identified / aggregated data for our legitimate business purposes, such as for the purposes described above, to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

8. Children's Privacy

Hom is not directed at children under the age of 13, and we do not knowingly collect Personal Information from children. If you believe we have collected information from a child, please contact us at privacy@welcome-hom.com.

9. California Privacy Rights

If you are a California resident, you have the rights outlined in this section, and in accordance with the California Consumer Privacy Act (“CCPA”), as amended. Please see the “Exercising Your Rights” sub-section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of your Personal Information shall control. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@welcome-hom.com.

Right to Access

You have the right to request certain information about our collection and use of your Personal Information over the past twelve (12) months. Assuming verification of your identity, we will provide you with the following information:

• The categories of Personal Information that we have collected about you.
• The categories of sources from which that Personal Information was collected.
• The business or commercial purpose for collecting, selling, or sharing your Personal Information.
• The categories of third-parties with whom we have shared your Personal Information.
• The specific pieces of Personal Information that we have collected about you.
• If we have disclosed your Personal Information for a business purpose over the past twelve (12) months, we will identify the categories of Personal Information shared with each category of third-party recipient.
• If we have sold your Personal Information over the past twelve (12) months, we will identify the categories of Personal Information purchased by each category of third-party recipient.

Right to Deletion

You have the right to request that we delete the Personal Information that we have collected from you (or your household). Note that this deletion right does not include Personal Information we have collected from third-party sources. Furthermore, under the CCPA, this deletion right is subject to certain exceptions: for example, we may need to retain your Personal Information to provide you with services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Exercising Right To Access and/or Right to Deletion

If you are a California resident, and to exercise the rights described above, you (or someone acting under your express authorization) must send us a request that (a) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Information, and (b) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. If someone is submitting a request on your behalf, they must further (c) provide proof that they are authorized to act for you in this regard. In some cases, we may request additional information (such as your phone number or email address) in order to verify your request. If we cannot verify your identity, we will be unable to process your request to know/access, correct or delete.

Each request that meets both of these criteria will be considered a “Valid Request”. We may not respond to requests that do not meet these criteria. We will only use Personal Information provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within forty-five (45) days of receipt. If we are not able to respond to your request within forty-five (45) days, we will let you know that we may need additional time to respond, up to ninety (90) total days. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

Emailing us at: privacy@welcome-hom.com

Right to Opt-Out of “Sale” or “Sharing” of Personal Information

The CCPA defines “sale” to include sharing or disclosing of Personal Information with a third-party for monetary or other valuable consideration. The California Privacy Rights Act (CPRA) further defines “sharing” as disclosing, making available, transferring, or communicating a consumer's Personal Information to a third party for “cross-context behavioral advertising”, whether or not for monetary or other valuable consideration.

There are circumstances where disclosure of Personal Information with third-parties is not considered to be a sale. For example, we may disclose Personal Information with service providers who work on our behalf if the service provider agrees not to use that Personal Information for other purposes. In addition, you may intentionally direct us to disclose information to a third-party, which is also not a sale.

The CCPA gives California residents the right to direct a business that sells or shares Personal Information about that consumer to third-parties not to sell or share such information. To this end, if you desire to opt out, please send an email to: privacy@welcome-hom.com with the subject line “California Do Not Sell Request” as well as the name and email associated with the Personal Information.

Once you have submitted an opt-out request, we will not ask you to reauthorize the sale or sharing of your Personal Information for at least twelve (12) months. However, you may change your mind and opt back in to Personal Information sales at any time by emailing us at: privacy@welcome-hom.com.

Right to Correct Inaccurate Personal Information

The CCPA provides California residents with the right to request the correction of inaccurate Personal Information kept by businesses. Upon submission of a valid request by a California resident, and verification by us of the same, we shall use commercially reasonable efforts to correct inaccurate Personal Information identified by you.

No Discrimination For Exercising Your Rights

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of personal data that we receive from you.

Authorized Agents

Authorized agents may also submit requests to us in the same way that individuals can submit requests. We may request that any authorized agents verify their identity, including by providing information about themselves, such as their name, email, phone number, and address. We may also contact consumers directly to confirm the authority of the authorized agent.

California Shine the Light Act

California Civil Code Section 1798.83 permits customers of a company who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for the third parties' direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve (12) calendar months. If you are a California resident and would like to make such a request, please submit your request in writing to:

privacy@welcome-hom.com

California Invasion of Privacy Act

By using or accessing the Services, you hereby consent to our collection, use, and disclosure of your information consistent with this Privacy Policy, to the extent such information falls under any provision of the California Invasion of Privacy Act.

10. Additional Information for Residents of Other States

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third-parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at privacy@welcome-hom.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your Personal Information.

Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

We will respond to verified requests within sixty (60) days after we receive the request and may need to extend our response by up to thirty (30) days.

If you are a resident of a state in the United States not otherwise mentioned in this Privacy Policy, we shall use our best efforts to honor your request to either delete, restrict the use of your Personal Information and opt-out of the sharing of your Personal Information with third parties. If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@welcome-hom.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you through our platform or by other means. Please review this policy periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@welcome-hom.com